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Privacy Policy

Last Updated – October 2025

Koliving Solutions Pvt. Ltd. (‘we’, ‘our’, ‘us’) operates the website koliving.in (the ‘Site’). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data and how we handle it.

I. Information We Collect

We may collect the following types of information from you:

Personal Information
When you contact us, book a stay, or subscribe to updates, we may collect:

  • Name
  • Email address
  • Phone number
  • Gender and age (optional)
  • Payment or billing details (if applicable)

Non-Personal Information
We also collect information that does not personally identify you, such as:

  • Browser type and version
  • Device type and operating system
  • IP address and location (approximate)
  • Pages visited, time spent, and other analytics data

II. How We Use Your Information

We use your information to:

  • Provide and manage our PG accommodation and related services
  • Respond to your inquiries and support requests
  • Process payments and maintain records
  • Improve website performance and user experience
  • Send you relevant offers, updates, or promotional content (only with consent)
  • Ensure safety, security, and compliance with legal obligations

III. Sharing and Disclosure

We do not sell or rent your personal information. We may share limited data only with:

  • Service providers and partners who help us operate our website, process payments, or send emails
  • Legal authorities when required by law or to protect our rights and property

All third-party partners are bound by confidentiality and data protection agreements.

IV. Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online platform can guarantee complete security, and you share information at your own risk.

V. Your Rights

You have the right to:

  • Access, update, or delete your personal data
  • Withdraw consent for marketing communications
  • Request information about how your data is used

You can contact us anytime at info@koliving.in to exercise these rights.

VI. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control or disable cookies through your browser settings, but some features of the site may not function properly without them.

VII. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of such external sites. Please review their privacy policies separately.

VIII. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

IX. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.

X. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Koliving Solutions Pvt. Ltd.
Email: info@koliving.in
Website: www.koliving.in